Terms of Use
Effective date: September 22, 2026
These Terms of Use (the “Terms”) are an agreement between you and Valorant LLC (“we,” “us,” or “our”), the company that owns and operates this website and the Zavo procurement platform. They govern your access to and use of this website at zavo.io (the “Website”), including browsing its pages, reading its content, and submitting information through a form on it, for example a demo or “Talk to experts” request.
These Terms do not govern use of the Zavo software platform (the “Platform”). If your organization is a Zavo customer, use of the Platform is governed by the order form and subscription agreement your organization has signed with us. Where those documents conflict with these Terms in relation to the Platform, those documents control. These Terms continue to govern your use of the Website.
1. Acceptance of these Terms
By accessing or using the Website, you acknowledge that you have read and understood these Terms and agree to be bound by them, together with any policies, rules, or disclaimers posted on the Website. If you do not agree, please do not access or use the Website.
You must be at least 18 years old to use the Website. If you are using the Website on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and that organization.
2. License to use this Website
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website for your own informational and business-evaluation purposes. All rights that we do not expressly grant are reserved.
3. Intellectual property
We retain all right, title, and interest in and to the Website and its content, including text, graphics, images, logos, page layouts, and design, together with all related intellectual property rights, except for content we have licensed from others. Nothing in these Terms transfers any ownership interest to you.
“Zavo,” the Zavo logo, and our other names, marks, and product names are our trademarks or the subject of pending applications. You may not use them without our prior written permission, except to refer to us or our products accurately in the ordinary course of your evaluation. Third-party names and marks appearing on the Website belong to their respective owners, and their appearance does not imply any affiliation with or endorsement by those owners.
4. Restrictions
Except where these Terms expressly permit it, or where applicable law permits it regardless of contractual restriction, you agree not to:
Reproduce, distribute, publicly display, modify, or create derivative works from the Website or its content, other than for your own internal evaluation of our products and services;
Rent, lease, sublicense, or otherwise make the Website available to any third party;
Reverse-engineer, decompile, or disassemble any part of the Website;
Use any robot, spider, scraper, crawler, or other automated means to access the Website or to extract, collect, or copy its content, except as section 5 permits;
Circumvent, disable, or interfere with any security or access-control feature of the Website;
Probe, scan, or test the vulnerability of the Website or any connected system or network, except as section 6 permits;
Introduce any virus, worm, trojan horse, or other malicious or technologically harmful material to the Website;
Use the Website in any way that could disable, overburden, or impair it, or that interferes with any other party’s use of it;
Use the Website in violation of any applicable law or regulation, or for any unlawful or fraudulent purpose.
5. Automated access, text and data mining, and AI training
You may not use the Website or its content to develop, train, fine-tune, evaluate, or improve any machine learning model, large language model, or other artificial intelligence system, and you may not conduct text or data mining of the Website for that purpose. We expressly reserve our rights under Article 4(3) of Directive (EU) 2019/790 and any equivalent provision in another jurisdiction.
This section does not restrict conventional indexing and caching of publicly accessible pages by general-purpose search engines that respect the directives in our robots.txt file, and it does not restrict any use that applicable law permits regardless of contractual restriction.
6. Security research
If you believe you have found a security vulnerability in the Website, please report it to contact@zavo.io before disclosing it to anyone else. We will not pursue a claim under section 4 against good-faith security research that follows a coordinated disclosure process, avoids privacy violations, avoids degradation of the Website or other users’ experience, and does not access, modify, or exfiltrate data belonging to us or to any third party beyond what is necessary to demonstrate the vulnerability.
7. User responsibilities and submissions
Any information you submit through the Website, for example through a “Talk to experts” or demo request form, must be accurate and complete, and must not be unlawful, infringing, defamatory, misleading, or otherwise objectionable. You agree not to impersonate any person or entity, and not to misrepresent your affiliation with any person or entity, in anything you submit.
You are responsible for what you submit. Please do not submit confidential information, personal data beyond ordinary business contact details, or anything subject to a confidentiality obligation you owe to a third party. We are not obliged to treat unsolicited submissions as confidential.
8. Feedback
If you send us suggestions, ideas, or other feedback about the Website, our products, or our services, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use, reproduce, modify, and otherwise exploit that feedback for any purpose, without obligation or attribution to you. This section does not grant us any license to your confidential information or personal data, which remains governed by our Privacy Policy and by any separate agreement between us.
9. Privacy
Our Privacy Policy describes how we collect, use, and share information submitted through or collected on the Website, and is incorporated into these Terms by reference.
10. Third-party links and resources
The Website may link to third-party websites, services, or resources that we do not own or control. We are not responsible for the content, accuracy, policies, or practices of any third-party site, and a link does not imply our endorsement of it. Your access to and use of any third-party site is at your own risk and is governed by that party’s terms.
11. No professional advice; forward-looking statements
Content published on the Website, including articles, benchmarks, research, templates, and case studies, is provided for general informational purposes. It does not constitute procurement, legal, tax, accounting, financial, or other professional advice, and it does not create any advisory or client relationship between you and us. You should obtain your own professional advice before acting on anything you read on the Website.
Descriptions of the Platform on the Website are illustrative and do not constitute a binding specification of product functionality. Statements about planned features, roadmap items, timing, or future performance are forward-looking, may change without notice, and should not be relied on in making a purchasing decision. Committed functionality is set out in your order form or subscription agreement.
12. Disclaimers
YOUR USE OF THE WEBSITE AND ITS CONTENT IS AT YOUR SOLE RISK. THE WEBSITE AND ALL CONTENT ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ITS CONTENT IS ACCURATE, COMPLETE, OR CURRENT. ANY MATERIAL YOU DOWNLOAD OR OTHERWISE OBTAIN THROUGH THE WEBSITE IS OBTAINED AT YOUR OWN DISCRETION AND RISK, AND YOU ARE SOLELY RESPONSIBLE FOR ANY RESULTING DAMAGE TO YOUR SYSTEMS OR LOSS OF DATA. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, THAT YOU OBTAIN FROM US OR THROUGH THE WEBSITE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply to the fullest extent permitted by applicable law, and you may have additional rights.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, ANTICIPATED SAVINGS, DATA, OR MANAGEMENT OR STAFF TIME, ARISING OUT OF OR RELATING TO THE WEBSITE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY OF ALL KINDS ARISING OUT OF OR RELATING TO THE WEBSITE, ITS CONTENT, OR THESE TERMS WILL NOT EXCEED ONE HUNDRED US DOLLARS (US$100).
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or fraudulent misrepresentation. Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the fullest extent permitted by applicable law.
The limitations in this section allocate risk between us in exchange for the license granted in section 2, are an essential basis of the bargain, and apply even if a limited remedy fails of its essential purpose. They do not apply to any liability arising under a separate order form or subscription agreement for the Platform, which sets out its own liability terms.
14. Indemnity
You agree to defend, indemnify, and hold harmless Valorant LLC and its affiliates, and their respective officers, directors, employees, and agents, from and against any third-party claim, demand, proceeding, loss, cost, damage, or expense, including reasonable attorneys’ fees, arising out of or relating to your use or misuse of the Website, your submissions to the Website, your violation of these Terms or of any applicable law, or your violation of any third party’s rights.
We may assume the exclusive defense and control of any matter otherwise subject to indemnification by you, at your expense, in which case you agree to cooperate with us. You may not settle any such matter in a way that imposes any obligation or admission on us without our prior written consent.
15. Changes to the Website
We may modify, suspend, or discontinue all or any part of the Website at any time, with or without notice. We will not be liable to you or to any third party for any such modification, suspension, or discontinuance.
16. Changes to these Terms
We may update these Terms from time to time by posting a revised version on this page and updating the “Last drafted” or effective date above. Changes apply prospectively from the date they are posted and do not affect any rights or obligations that accrued before that date. Where a change is material, we will provide reasonable advance notice, for example by posting a notice on the Website. Your continued use of the Website after a change takes effect means you accept the revised Terms. If you do not agree to a change, your remedy is to stop using the Website.
17. Governing law and venue
These Terms and any dispute arising out of or relating to them or to the Website are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. You and we agree that the state and federal courts located in the State of Delaware have exclusive jurisdiction and venue over any such dispute, and each party consents to personal jurisdiction in those courts and waives any objection based on inconvenient forum.
18. General
Entire agreement. These Terms, together with the Privacy Policy and any other policies posted on the Website, are the entire agreement between you and us in relation to the Website and supersede any prior understanding on that subject. They do not supersede any order form or subscription agreement governing the Platform.
Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be, and the remaining provisions will continue in full force.
No waiver. Our failure or delay in exercising any right or remedy under these Terms or at law does not waive that or any other right or remedy, and no single or partial exercise prevents any further exercise. A waiver is effective only if given in writing by us.
Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent, and any attempted assignment without consent is void. We may assign these Terms freely, including in connection with a merger, reorganization, change of name, or sale of assets.
Survival. Sections 3, 4, 5, 8, 11, 12, 13, 14, 17, and 18 survive any termination of these Terms or of your use of the Website.
No third-party beneficiaries. These Terms do not create any right or remedy in favor of any person other than you and us, except that the indemnified parties named in section 14 may enforce that section.
Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
19. Contact
Questions about these Terms can be directed to:
Valorant LLC
200 E Randolph St
Suite 5100
Chicago, IL 60601
tunir@zavo.io
