Privacy Policy
Valorant, LLC (“Zavo,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard information obtained through Zavo’s website (the “Website”) and any related software tools, integrations, or services that interact with Zavo (collectively, the “Services”).
By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy. If you have any questions, concerns, or requests related to this policy or our data practices, please contact us at contact@zavo.io.
This policy applies to personal data that can be used to identify you and that is collected when you access or use our Services. It also outlines your rights and options regarding your information, including how you may review, update, or request changes to your personal data.
For the purposes of applicable data protection and privacy laws, Valorant LLC, located at 200 E. RANDOLPH ST. SUITE 5100, CHICAGO, IL, 60601-6528, acts as the data controller responsible for your personal information.
1. Categories of Data Collected
1.1 Data Provided by Users
To register for an account or access Zavo’s offerings, individuals may be required to share certain information that can identify them (“Personal Data”). This information is collected only when you voluntarily provide it, including when you use our Services, communicate with our staff by phone or email, or engage with features available on the platform.
Personal Data may be collected when you:
Set up, access, or maintain an account
Provide comments, ratings, or other user-generated content
Request assistance or additional details about our Services
Reach out to our support team
Take part in surveys, marketing campaigns, contests, or prize draws
The categories of Personal Data we may collect include:
Contact Details, such as your name, postal address, city, state, ZIP or postal code, phone number, and email address
General Demographic Details, such as approximate location or other non-sensitive information you choose to share
Billing and Payment Details, such as invoicing information, card or bank details, expiration dates, or security verification data
In the course of operating our business, interactions between you and our employees—whether conducted via telephone, email, or other digital communication channels—may be reviewed or recorded for purposes including training, quality control, and compliance. Occasionally, we may offer optional surveys, promotions, sweepstakes, or comparable initiatives. If you decide to participate, we may request limited Personal Data—such as your name or contact information—to manage the activity or distribute any applicable rewards.
We may also use email analytics or similar technologies to understand whether our messages are opened or whether links are selected, allowing us to improve the quality and usefulness of our communications. User testimonials, comments, or reviews may be displayed on our Services. Any content that includes Personal Data will only be published with your approval. If you wish to edit or remove a testimonial or review that appears on our platform, please contact us at contact@zavo.io, and we will address your request in accordance with applicable privacy laws.
1.2 Automatic Data Collection/Cookies
When you visit or use our Services, certain information is collected automatically. This may include details such as your IP address, browser type, device and operating system information, internet service provider, referring and exit pages, date and time of access, and how you interact with the Services.
We use this information to understand how visitors use our Services, monitor performance, troubleshoot technical issues, manage our systems, and improve functionality and user experience. Data collected for these purposes is typically analyzed in an aggregated or de-identified form and may be shared with service providers, analytics partners, or advertisers where permitted by law.
We use cookies and similar tracking technologies to operate our Services, remember your preferences, analyze usage, and support marketing and analytics efforts. These technologies may include browser cookies, pixels, tags, web beacons, and analytics tools provided by third parties such as Google Analytics. You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may limit certain features or functionality of the Services. Where required by law, we obtain your consent before placing non-essential cookies on your device.
We may collect approximate location information, such as your general geographic area, which is typically derived from your IP address. This information is used for purposes such as security, analytics, and service improvement and does not identify your precise location.
We may obtain information about you from third parties, including business partners, marketing providers, data analytics firms, or customers who provide your contact details to facilitate use of our Services. Information received from these sources may be combined with information we collect directly or automatically and used in accordance with this Privacy Policy and applicable data protection laws.
2. How We Handle Your Data
We use the information we collect to operate, support, and improve our Services. This includes using your information to:
Provide and maintain the Services
Communicate with you and respond to requests
Process payments and transactions
Remember your preferences and personalize your experience
Analyze usage and improve our products and features
Send service updates and, where permitted, marketing communications
Verify identity and protect account security
Comply with legal requirements
Detect fraud, prevent misuse, and enforce our terms
We may combine information from different sources to better understand how our Services are used. We may also create aggregated or de-identified data that does not identify you, which may be used for analytics, research, and business purposes.
3. Sharing Your Data
We do not sell or rent your personal information. We only share your information in the situations described below.
We may share your information with trusted service providers or affiliated companies that help us process payments, deliver our Services, communicate with you, and fulfil transactions you request. This includes using your contact details to confirm transactions, respond to inquiries, and send important service-related updates.
We may share aggregated or de-identified information that cannot reasonably be used to identify you, such as general usage statistics or demographic trends, for analytics, research, or business purposes.
If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. If this occurs, we will notify you of any material changes to how your information is handled, as required by law.
We do not share personal information with third parties for their marketing purposes unless you specifically choose to engage with or request a third-party offer. In those cases, we may share limited information solely to support the offer you selected.
Our Services may include public or community features such as blogs or forums. Any information you post in these areas may be visible to others. Please use caution when sharing personal information. You may request removal of your content by contacting contact@zavo.io, subject to legal and technical limitations.
We may disclose your information if required to do so by law or legal process, or when we believe disclosure is necessary to comply with legal obligations, protect our rights or property, ensure user safety, or prevent fraud or misuse of our Services.
We may share personal information with vendors and contractors who perform services on our behalf, such as hosting, analytics, customer support, marketing, or communications. These providers are authorized to use your information only as needed to perform services for us.
We may share your information in other ways if you direct us to do so or give your consent.
4. Customer Data We Process
When our customers use our Services, we may receive and process information on their behalf. This can include any type of personal information, such as contact details, financial information, demographic information, or sensitive legal information. In these cases, our customers act as the data controller (under GDPR) or the business (under CCPA). We process the data only according to their instructions. If you have questions about how your information is handled in this context or how to exercise your privacy rights, please contact the customer directly. If we receive any requests regarding data processed on behalf of a customer, we will forward them to the relevant customer.
We may also handle information about third parties on behalf of our customers—for example, when a customer uses our Services to collect information about a counterparty for a contract. In these cases, we use the information solely to provide and improve our Services. If a third-party individual chooses to create an account with us directly, we will process their information in accordance with this Privacy Policy.
5. External Links and Sites
Zavo Platforms may link to or from third-party websites. This Privacy Policy covers only our website and our Services—not external sites, which may have different privacy rules. We aren’t responsible for their practices or content. Review their policies before use to ensure you agree.
6. Advertising & Analytics
We may work with advertising and technology partners to display ads that are more relevant to your interests. These partners may use cookies, pixels, or similar technologies to collect information about your activity on our Services and other websites over time. This allows us and our partners to show ads based on your prior interactions with our Services and to measure the effectiveness of advertising campaigns. We do not control the tracking technologies used by third parties on external websites or platforms (such as social media services), and their practices are governed by their own privacy policies.
We use third-party analytics tools, such as Google Analytics, to help us understand how users interact with our Services. These tools use cookies and similar technologies to collect information about usage, including how you arrived at our Services and how you navigate them. The information collected may be shared with or collected directly by these analytics providers and used to evaluate and improve our Services. You can prevent Google Analytics from collecting your data by installing the Google Analytics Opt-Out Browser Add-on.
You can learn more about interest-based advertising and opt out through industry programs such as the Digital Advertising Alliance or the Network Advertising Initiative. Please note that opting out does not stop ads from being shown—it only limits ads based on your interests. Your choices may need to be reset if you clear cookies or use a different device or browser. You can also manage Google advertising preferences through Google’s ad settings.
7. Data Retention Policy
We keep your personal information only for as long as needed to provide our Services, fulfill the purposes described in this Privacy Policy, and meet legal, regulatory, or contractual requirements. We may also retain certain information for a reasonable period after your account is closed or your access ends to resolve disputes, enforce our agreements, or comply with the law.
In some cases, we may combine or anonymize personal information so it can no longer be linked to you. We may use this anonymized information for research, analytics, or statistical purposes without time limits.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures may include encryption, password protection, access controls, and internal policies designed to limit access to authorized personnel only.
We regularly review and update our security practices to help keep your information protected. Access to personal information is limited to employees and service providers who need it to perform their job duties.
However, no security system is completely secure. While we work to protect your information, we cannot guarantee absolute security, including during data transmission over the internet or when data is stored on your device. Unauthorized access by third parties may still occur despite our efforts.
You also play an important role in keeping your information secure. Please choose a strong password, keep it confidential, and do not share it with others. If you use a shared or public device, avoid saving login credentials and always log out after accessing your account. You are responsible for all activity that occurs under your account.
We are aware of risks such as identity theft and phishing and take them seriously. We will never ask for sensitive information, such as credit card numbers or government-issued identification, through unsolicited or non-secure emails or phone calls.
9. Your Choices
You can withhold Personal Data or disable cookies via browser settings—basic browsing remains available, but orders require data.
Account Access: View order details (status, provided info, payments, contacts) yourself or via authorized contacts listed in your account.
Delete Data: End services or remove info by emailing contact@zavo.io to close your account.
Marketing Opt-Out: Unsubscribe from promotions via email links or contact@zavo.io. Transactional emails continue; stop them by terminating account.
10. California Privacy Rights
This section applies only to California residents and describes our practices under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). For purposes of this section, terms such as Personal Information, Sensitive Personal Information, Business, Service Provider, Sell, and Share have the meanings given to them under California law.
10.1 Categories of Personal Information We Collect
In the past 12 months, we may have collected the following categories of Personal Information:
Identifiers such as name, alias, postal address, email address, IP address, account identifiers, or similar identifiers
Personal records and financial information, such as contact details, employment information, bank or payment details, or insurance information
Internet or network activity, including browsing history, search history, and interactions with our websites, applications, or advertisements
Geolocation information (general location only)
Audio, visual, or similar information, such as recordings where permitted by law
10.2 How We Share Personal Information
We may disclose Personal Information to service providers or contractors for business purposes such as operating our Services, processing payments, analytics, marketing support, and customer service. These parties are contractually restricted from selling, sharing, or using Personal Information for purposes outside of providing services to us.
We do not sell or share Personal Information as those terms are defined under the CPRA.
We do not knowingly sell or share Personal Information of individuals under 16 years of age without appropriate consent.
Information collected to verify a consumer request will be used only for verification purposes and retained only as long as necessary.
10.3 Your California Privacy Rights
If you are a California resident, you have the right to:
Request disclosure of the categories and specific pieces of Personal Information we collect about you
Request access to Personal Information collected after January 1, 2022
Request correction of inaccurate Personal Information
Request deletion of your Personal Information, subject to legal exceptions
Opt out of the sale or sharing of Personal Information (if applicable)
Limit the use or disclosure of Sensitive Personal Information
Request a portable copy of your Personal Information
Not be discriminated against for exercising your privacy rights
10.4 How to Exercise Your Rights
You may submit a request by contacting us using the information provided in the Contact Us section. Please include “California Privacy Rights Request” in your request along with your name and contact details so we can verify your identity.
You may also designate an authorized agent to make a request on your behalf. We will respond to verified requests within the timeframe required by California law.
11. Privacy Rights for European & UK Residents
If you are located in the EEA, Switzerland, or the UK, we process your personal information only when we have a valid legal basis to do so, including:
Contractual necessity – to provide our Services to you or take steps at your request before entering into a contract (for example, creating your account)
Consent – where you have given permission, and where required by law
Legitimate interests – to operate and improve our business and Services, secure our systems, process payments, prevent fraud, and market our offerings, where these interests are not overridden by your rights
Legal obligations – to comply with applicable laws and regulations
11.1 Your Rights
Depending on your location and applicable law, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate or outdated information
Request deletion of your personal information
Restrict or object to certain processing activities
Receive a copy of your information in a portable format
Withdraw your consent at any time (where processing is based on consent)
Opt out of direct marketing communications
If you would like to exercise any of these rights, please contact our Grievance Officer through the contact information provided in the Contact Us section. Please note that these data protection rights are subject to the jurisdiction where you reside; these may be applied differently according to applicable laws.
If we process your personal information on behalf of one of our customers, requests should be directed to that customer. If we receive such a request directly, we will forward it to the appropriate customer.
11.2 International Data Transfers
Your information may be transferred to and processed in the United States or, for certain customers, the European Union. Privacy laws in these locations may differ from those in your country of residence.
Where required, we use appropriate safeguards to protect international data transfers, such as Standard Contractual Clauses and other legally approved mechanisms. We may also rely on recognized data transfer frameworks where applicable. For more information about our transfer safeguards, please contact us.
12. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post an updated version on this page and update the effective date before the changes take effect. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@zavo.io.
